Find answers about MOQ, samples, customisation, private label,
production, packaging, payment and global shipping.
Our Mahjong sets are mainly produced from high-quality acrylic
and other durable materials depending on the design. We focus on
smooth handling, consistent dimensions, clear artwork and a
comfortable playing experience. Material options may vary for
custom projects.
For many existing in-stock designs, we support trial orders
starting from just 1 set. Fully customised projects, private-label
packaging and special production usually require a higher MOQ,
often around 300 sets depending on the design, material and
customisation requirements.
Yes. Samples are available so you can review tile size, material,
colour, artwork, packaging and overall quality before confirming
a larger order. Existing-design samples and custom samples may
have different pricing and lead times.
Standard samples are usually ready within 7–10 working days.
Bulk production normally takes around 20–30 working days after
the order details and deposit are confirmed. Lead time may vary
depending on quantity, packaging and customisation complexity.
Yes. We support OEM and private-label projects for retailers,
distributors, clubs and brands. Custom options may include tile
artwork, colours, tile backs, logos, packaging and accessories.
Learn more on our
OEM & Custom Mahjong
page.
Yes. Depending on the project, we can support custom tile-front
artwork, colours, layered acrylic effects, tile-back patterns,
Jokers, Flowers and other design details. Clear AI or vector
artwork is preferred for fully customised production.
Yes. Custom packaging options may include printed boxes,
gift boxes, carrying cases, protective inserts, branded sleeves,
instruction cards and private-label packaging. Packaging MOQ
depends on the selected structure and printing requirements.
Yes. Many of our existing designs are available from 1 set,
making it easier for retailers and new buyers to test products
before placing a larger wholesale order.
Available accessories may include racks, pushers, dice,
Mahjong mats, carrying bags, storage cases and other components.
The exact contents depend on the product and order requirements.
We follow quality-control procedures throughout production.
Checks may include tile dimensions, artwork accuracy, colour
consistency, surface finish, accessory completeness and
packaging condition before shipment.
Express services such as DHL, UPS and FedEx can be used for
samples and smaller orders. Air freight and sea freight are
available for larger wholesale shipments. The recommended
method depends on quantity, destination, budget and delivery
schedule.
Available payment methods may vary by order and customer
location. Please contact our team with your order details and
we will confirm the available payment options for your purchase.
Yes. Existing and approved custom designs can generally be
reordered. We recommend keeping your approved artwork,
colour references, packaging specifications and product details
consistent to make repeat production easier.
Urgent production may be possible depending on current
production capacity, order quantity and customisation
requirements. Please contact us as early as possible so we can
check the available production schedule.
If items arrive damaged, defective or incomplete, please contact
our team as soon as possible and provide clear photos or videos.
We will review the situation and provide an appropriate solution
based on the order details.
To help us prepare a more accurate quotation, please provide
your estimated quantity, preferred product or tile size,
existing or custom design requirements, packaging needs and
delivery destination. For custom projects, artwork or reference
images are also helpful.